SECTION 1 – WHO WE ARE
We are Secure Haven. We are an independent Funeral Directors based in Chelmsford, Essex.
SECTION 2 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase or contact us through our website, we collect the personal information you give us such as your name, address and email address. We use this information for sales and services communication. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Please see Section 6 for more details about specific cookies we collect.
SECTION 3 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction or to contact us, we require your acceptance of the content of this privacy policy, that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent or request my data to be removed?
If after you opt-in, you change your mind, you may withdraw your consent for us to store any personal data about you, contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: No.1 Hospital Approach Broomfield Chelmsford Essex. CM1 7FA
SECTION 4 – DATA
Our website is hosted on Digital Ocean’s servers. Data is stored through Digital Ocean’s data storage, databases and the general hosting application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete a purchase or pay an invoice, Stripe stores your credit or debit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Data breaches
In the rare occurrence of a data breach, which would significantly harm individuals, we will be report it within 72 hours to the ICO. We will also notify any customers affected.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways, email marketing systems and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY & COOKIES
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit or debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
You can view our cookies and opt in and out in the bottom left corner of the screen.
Your Data
Your data is stored through Digital Ocean’s data storage and databases. They are stored on a secure server behind a firewall. We use SSH to access our servers and use public key authentication when accessing them. We do not have any public facing control panels exposed on our server.
SECTION 7 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at:
Secure Haven
[Re: Privacy Compliance Officer]
[No.1 Hospital Approach Broomfield Chelmsford Essex. CM1 7FA]
