Reviews

Sadly (for myself and mum) we have used Secure Haven twice during 2023 - once for a cremation and once for a burial. Both experiences were excellent. I will talk here about Paul Brice who remains after the ownership change. The service level was still 5 star - caring, thoughtful, understanding, patient and creative solution finding. We had a smooth service and care throughout the preparation and burial (of course once the bureaucracy of the authorities was navigated 💔). I highly recommend Paul and the team at Secure Haven. Thank you all.

I cannot thank Paul and the Secure Haven team enough. We were struggling to lay mum to rest before Christmas and Paul went above and beyond to ensure our wishes were met and enabled us to lay mum to rest, in the coffin that we wanted (pink sparkly) before Christmas. Paul really is so kind, considerate, thoughtful and real life angel, I hope not to be in contact too soon but as and when I need an undertaker, it would be Paul and the Secure Haven team that I would go to first. They are a smaller funeral director but you do get the personal service, which in times of death and grief, that is exactly what you want/need. On the day of the funeral, Paul and the Team went over the mark with ensuring the day went as smoothly as possible, they were super respectful of all family members and again, ensured all of our wishes were met. Thank you again Paul, your service and kindness made the entire process much easier and I am forever grateful for that.

I can’t rate Secure Haven highly enough. Paul and his team have been professional and supportive from start to finish. We were given all the information and advice we needed and nothing was too much trouble. Thanks you all so much.

We would like to thank Paul Brice for all his support at one of life’s most upsetting times. He made us feel comfortable and we knew our loved one would be cared for during her last journey. Thank you

From the moment we made contact to the day of the funeral we were treated with the utmost dignity and sincerity. Nothing was too much trouble and they went above and beyond to make our saddest day as memorable and hitch free as possible. Thank you so much.

At a very difficult time, the staff at Secure Haven were so understanding and patient and were able to guide me through each step in the process to make sure everything was in place for a perfect and lovely service. Nothing was ever too much trouble and the empathy and compassion from the staff made it a little easier to get through the arrangements. Thank you Paul & Paul

Paul at Secure Haven was recommended to us when we had to find a safe pair of hands to guide us through the process. Paul Yarwood was particularly helpful in finding a date to suit 11 members of the family and helped keep us calm. On the day, the other Paul was hugely reassuring and the service went beautifully. Strongly recommended.

Straight from the moment I walked into the office I was treated as a valued customer and knew we had chose the right place. Paul and his team worked hard to provide a Cremation within a 3 weeks notice and took a huge burden from myself and the family. Thank you so very much for the care and constant back and forth you went through to make sure everything went as smoothly as it could.

Paul and other members of staff were really helpful and considerate. Paul gave excellent advice and ensured all the arrangements ran smoothly. I wouldn’t hesitate to use Secure Haven again or recommend them. Thank you for your care.

Paul, Cheryl and their team were absolute professionals. Very thorough and well organised throughout, i didn't have to worry about a thing at a very sad time. I would definitely recommend them. They are far better than a large company as they offer the personal touch, nothing was too much trouble for them.

As a family we have previously used another Chelmsford funeral home but felt dissatisfied with the service they provided so we decided to go with Secure Haven. From the start they were exceptional in everything. Their understanding and sympathy at such a sad time for our family was amazing. They arranged everything to a T and liaised with me at all times. The actual day of the funeral was perfect. Thank you Secure Haven for your wonderful services

I can honestly say, that Secure haven was the best funeral directors ever! They are understanding, sympathetic and so professional. I have and will continue to thank them all so so much for all that they helped me with. I will be confident to recommend them all the way. 5 Stars I have given! If I could give more I would. Outstanding.

I cannot recommend highly enough, Secure Haven. Paul and “ the family “ were so kind and accommodating to our wishes. Thank you.

Bereavement, its a road no one want's to go down, filled with uncertainty with potholes, along the way, fortunately we found lovely people that smoothed the way, with knowledge and guidance, my thanks go to the Secure Haven team, that looked after my beloved wife off 53 years, sadness does not come close to way we are feeling, enough to say, thanks, for there help along the way, honesty, diligence nothing missed, I forgot to mention, Compassion, Many thanks Sandy Anderson.

On behalf of my family I would just like to say ‘Thank You’ for making my dads funeral go as well as we could have hoped. The setting was beautiful and the weather was perfect, which always helps. Cheryl was brilliant and guided us through the process with kindness and everything went very smoothly. The booklets were great and Jill was a fantastic celebrant, she helped us pull together the eulogy and her words were lovely. My mum said it was perfect, which is all we could have asked, so Thank you again.

It's hard to know where to start with the compliments and gratitude for Cheryl, Paul and the team - the whole experience was caring, considerate, respectful, supportive inspiring and reassuring. From my first panic struck and anxious call to Cheryl at 8pm on a Saturday evening to the current "after care" following the cremation of my sister At the most distressing time in my life (never lost a loved one before) I was guided every step of the way and able to create a unique experience for my sister which met all our wishes and more. From selecting the venue, choosing the celebrant, walking me through my IT inadequate skills, arranging the tribute site, handling every tiny detail that I needed to know - it was first class. There are insufficient words of gratitude to express my experience - thank you is just woefully understated. My parents have decided they will use Secure Haven at their time of passing in the future 💖⚘

I would like to express my gratitude to Paul and his team at Secure Haven for the compassionate and caring service they provided at a very difficult time for me and my family. They ensured everything went smoothly before, during, and after my wife Pam's funeral. Thank you... Roy.

Excellent friendly service that put us at ease as we knew our loved one was I'm good hands. Made such a hard time alot less stressful. Would highly recomend secure haven for meeting all your loved ones funeral needs.

Kindness, dignity and respect, for my much beloved brother, made it so much easier. Thank you for keeping him safe until I get back to England.

I only made one arrangement prior to My wife’s passing, and that was to have Secure Haven take her into their care (as they do accurately describe it) when the time came. Of all the decisions I have made this was the smartest. Paul and Cheryl show such compassion, attention to detail and above all kindness, both on our visits to the funeral home and on the day of the funeral . It made our experience so much better than it might have otherwise been. No crusty old office, no Dickensian funeral staff, they really have brought the funeral experience into the 21st century. There is nothing nice about a funeral, but the obvious respect for my beautiful wife meant that both she and us were in good hands. I particularly want to thank you for helping my daughter when she visited her mother. I’m sure it wasn’t easy, but the support given to her on the day, helping her to dress her mother allowed her to find the level of acceptance she was looking for. The day itself was perfect. I asked for elegant and beautiful which is exactly what the team achieved. I couldn’t ask for anything more.

Everyone at Secure Haven were extremely caring and supportive. Special mention to Paul Brice who was so helpful and caring at a very difficult time for us . I would have no hesitation in recommending Secure Haven. Best Regards Peter Ward & Family

Paul and the team looked after my mum with so much care and compassion for which I am eternally grateful. Their professionalism and guidance has made this traumatic time all the easier to deal with have no hesitation in recommending them.

Thank you for everything you did for my Aunt’s funeral. Having your professional and personal support has made the whole process so much easier. The whole family were pleased and impressed with the way the funeral was delivered. Thank you for creating such a effective and personalised funeral service and all the small things which helped.

Cheryl, Paul and team were compassionate and accommodating, ensuring that a difficult time was made easier and less daunting and helping to ensure that our beloved family member received the care and farewell they deserved.

I cannot recommend Secure Haven too highly. Paul and Cheryl went above and beyond the service that is provided by other funeral directors. Every request, no matter how difficult, was met with a positive response and they could not have done more to help ensure that my husband had the funeral that he would have wanted. Thank you Cheryl and Paul.

I cannot speak highly enough of the compassion and support that was given to me and my family at a very sad time by all of the staff at Secure Haven.

Cheryl and Paul Yarwood were incredibly kind, loving and generous. We felt these qualities in every step of the process from the death of our Father through to the funeral service, burial and reception. They were helpful, efficient and caring throughout, and the funeral itself was a most fitting send off for our Father. We were never pressured to make any hasty decisions, we were never rushed, Cheryl and the team were patient and understanding throughout. We could not have wished for a better service. We unequivocally recommend Secure Haven.

Amazing service at a very difficult time. From the very first phone call till the end we received nothing but a fantastic service. Everyone was so kind, patient and understanding. We would highly recommend Secure Haven.

Just wanted to say a sincere thank-you to all the staff at Secure Haven for providing a wonderful send off for our Son Adam. Paul and Cheryl carried out our wishes in a very professional, caring and sympathetic way. It made a very sad occasion a lot easier to bear. Anyone in a similar situation to us should definitely have Secure Haven organise all aspects of the funeral. Once again thank-you. Pete, Sue and family.

We cannot thank Secure Haven enough. They made such a sad & difficult time stress free. Nothing was too much trouble. Attention to detail and they listened. Understood exactly what we wanted for our beautiful Mother. Extremely kind & thoughtful to every Member of our Family & Friends . They showed kindness & privacy. Special thanks goes to Paul & Cheryl,Paul Trevor, Del & Hannah. They are such lovely thoughtful & kind People. Ramona Dent-Jones

I first used Secure Haven in 2021 when my mum passed away. Cheryl and Paul were incredibly kind, sensitive and understanding. When my dad died recently I had no hesitation in contacting them again, and it was a huge comfort that they had met him previously. They offer such a personal service and make sure everything is just as you want it; nothing is too much trouble. Thank you both, you make a difficult time easier to get through.

Truely professional team who we cannot thank enough. Accompanying in every way making a very difficult time quiet easy, without trying to sell anything. Big thank you to Cheryl paul and team. Amazing people x

Excellent service. Kind, considerate and helpful. Highly recommended in every way. They made a difficult situation so much easier to bare.

Right from the first meeting and throughout the harrowing process of arranging the funeral of my dear wife, Cheryl was the model of care and compassion. The funeral itself was handled with calm efficiency and dignity. All our needs were met in a professional and considerate manner. My grateful thanks to Cheryl and Paul. I would have no hesitation in recommending Secure Haven to anyone in the same sad situation.

Thank goodness we used the amazing services of Secure Haven. We made many phone calls to a number of funeral directors. Secure Haven stood out from the rest. During the most difficult of times, Cheryl, Paul and Paul were there, guiding us every step of the way. Thank goodness Secure Haven helped us find Old Park Meadow Natural Burial Ground, a very special venue. Thank goodness Old Park Meadow had exceptional caterers. When the family was at its most vulnerable and lost, Secure Haven gathered us up and gently gave us advice and options. Their kindness, patience, sensitivity and experience gave us reassurance and confidence that the family and I could give my partner the very best funeral, in the most perfect setting. One of the most important factors was how Secure Haven listened and paid attention to what we wanted. They were flexible, accommodating and made excellent suggestions. We were so thankful that Secure Haven helped us create a package that worked so well for us. I'm very grateful for their support and knowledge at a time when I could barely function, let alone ask relevant questions. The Visual Tribute added something special to the service. I was able to add photos that helped remind us of the life which my partner and I lived. The live stream service was incredible and allowed family and friends, who were unable to attend (eg Australia and Spain), to watch in real-time. We were also able to access the Watch Again feature, which people appreciated hugely. The Tribute Page allowed people to see photos, light candles and make donations. It was indeed a place where everyone could share memories. There was nothing missing, nothing I would change, nothing out of place. Secure Haven helped me and my family find consolation, reassurance and peace during the most difficult of days. Thank you all for your care, kindness and patience - it's priceless.

My brother died in Broomfield Hospital after a stay of a month. I live nearly 80 miles away, so am not familiar with services in and around Chelmsford. The hospital suggested Secure Haven. From the moment I made contact, everything was professionally and compassionately managed. I could not have asked for anything more. My sincere thanks to Cheryl and Paul for all their attention, and I have no reservation in recommending their services.

Secure Haven were suggested to me by the Bereavement Office at Broomfield Hospital when i mentioned that my Father wanted a direct cremation. From the outset Cheryl and Paul were very tactful, sensitive and accommodating, making me aware of the options available to me regarding the commital, as well as helping me consider the practical aspects of different choices of urn. I also received numerous courtesy calls to update me on progress. I felt that throughout the process Secure Haven were there to support me during what is a difficult time for many people, rather than try and sell me a product. I would wholeheartedly recommend Secure Haven for their professionalism, understanding and expertise, they made something that should have been difficult for me a lot easier.

I have no hesitation in recommending Paul and Cheryl of Secure Haven; from the moment I contacted them to say my Father had passed away, they guided me through each stage both sympathetically and professionally. Cheryl liaised with me to book the date and time of the funeral to allow family members time to travel down and attend the service; she assisted with music suggestions and put everything in place to allow my daughter to play the clarinet at the beginning of the service. The Celebrant she arranged was really lovely and conducted the service beautifully. Thank you all very much.

The support we had from Paul and Cheryl was so helpful. They were both very professional and friendly, helping us all the way. The service was very personal as Paul suggested a visual tribute which was a nice thing to do. Secure Haven helped make a bad day a little better

I would not hesitate in recommending Secure Haven. From my first call with Hannah the receptionist and then subsequent conversations with Cheryl I felt fully comfortable with them. I had initially contacted a different funeral directors and was made to feel like I just a number with no personalisation at all. Cheryl offered sympathetic advice and secured the date of the Service quickly to ensure we got the date we wanted, she even booked the venue for the Wake. When arranging the service with Paul everything was discussed fully and our wishes taken into consideration at every step. The Celebrant they booked was also fantastic and we couldn't have wished for anything different. On the day everything went smoothly and the staff from Secure Haven remained professional, calm and compassionate at all times. I can only thank all the staff for making such an upsetting time in our lives more bearable.

Very professional and take all the stress away from arranging a funeral, warm and friendly approached - highly recommended

Most professional and supportive to me and my family. Providing my husband with the funeral he wanted peaceful and simple.

Both my parents have been taken into the care of Secure Haven after their passing. Cheryl and Paul are caring and efficient. Happy to recommend without reservation.

From the moment I contacted them in the early hours of the morning, I felt secure that they would look after mum and ensure she was respected. The whole team were fantastic and I couldn’t recommend them enough for their caring and empathetic service.

Secure Haven were both professional and very considerate towards my sisters and I emotional health during this trying period of our mother's passing. They pretty much took care of all the arrangements whilst my sisters and I were grieving the loss of our precious mother. Everything was done in a timely fashion and the outcome on the day of our mother's farewell was peaceful and lovely.

We couldn’t of chosen a better funeral director. Paul and Cheryl went above and beyond, they couldn’t do enough for us. My father past away , and we were totally lost, they organised everything. I would recommend them totally. Thank you so much. Alison

Thank you Cheryl and Paul for the care and compassion you showed in dealing with my wife’s cremation. It’s an emotional experience and your professional manner made it so much easier to handle.

Secure Haven were brilliant in organising every aspect of my father's funeral. Cheryl's suggestion of a solo singer at the church was a great idea and was well recieved. I would definitely recommend using Secure Haven. Many thanks to all.

Cheryl and Paul helped with the arrangements for both my mother and father’s funerals. They patiently talked me through the process on both occasions and, because of this, both events went very smoothly, especially as there was heavy snow for one funeral. Everything that could be done to help at such sad and difficult times was done with compassion and care.

We came over from Germany to take care of our uncle's funeral; not being well versed in the respective English laws and regulations, we found very helpful and understanding people at Secure Haven. Gentleness throughout but alacrity wherever and whenever required ... it was good to know that one of their team would answer the phone and address the challenges arising immediately and reliably. We believe that we could not have found better funeral directors - very many heartfelt thanks to Secure Haven's team Cheryl, Paul and Hannah!

Thank you so much to Secure Haven. We lost our Dad to a sudden illness, and Paul and the team were absolutely brilliant. My sister and I had never had to arrange a funeral before, and even though it was an emotional time, Paul dealt with us in a friendly easy going and professional manner that immediately put us at ease. The funeral itself was lovely and light hearted which is exactly what Dad would have wanted, and Jill the celebrant was amazing. Thank you so much, you made a very hard time for us a lot easier!

When my father passed away, as a family we had a picture of how we would like his celebration of life to be. From the first moment of contact, Cheryl, Paul and Hannah guided us in making the occasion everything we could possibly have wished for. The personal service that Secure Haven offer is respectful, kind and caring and I wouldn't hesitate to recommend them.

Cheryl and the team at Secure Haven provided a world class service for my late father's funeral and I would highly recommend them to others. Losing someone is the hardest thing to have to go through. Cheryl's personal and warm approach, at a time where our family was very vulnerable, was very helpful. She removed the stress out of organising the funeral, something I thought would be overwhelming. The team were very genuine and empathetic and I believe they give their all to their customers. It felt like we were talking to family and I think they took the task of organising the funeral and delivering the perfect day very personally. One member of my family even swore he'd met Cheryl before! Their flexibility surprised me till the final day and they were willing to make any changes we asked for at a moment's notice. Cheryl prioritised getting to know my family and my father which meant she had an idea of our wishes and added personal touches that I didn't think of. Our celebrant, Wanda, was also sublime and I am amazed at how she created such an accurate picture of my father's life from the scattered memories of my family - we didn't make it easy for her, jumping from one era to another. Her approach and questions made it easy for us to share who he was and spending time with her helped me personally to think back to happier times beyond my grief. The day was the perfect send off and exactly what my father would have wanted, thanks to Secure Haven. It reflected him and I think that was only possible because of the time and care invested by the team to genuinely want to know him and our family. Everyone who attended has said similar things. The display of professionalism was admirable and the heartfelt words said very touching. Since the day, friends, family and charities have been able to benefit from the online tribute set up by the company and it is something we will treasure for the rest of our lives.

Cheryl and her colleagues helped our family to give our Mum a great send off, which she would have been proud of. Their support was so appreciated, I felt safe in their hands. I knew I could call them with any questions. The Celebrant and Florist recommended were also perfect. Many thanks to Cheryl and her team for helping us through a difficult time.

As my review, please see message below that I sent direct to secure haven the day following my dad's funeral... Good morning Paul and Cheryl... I know I said it yesterday but just feel I want to say it again and again ! Thank you so so much for not only yesterday, but for all you have done for dad and us over this last painful period. Thank you for looking after dad the way that you did, and also thank you for looking after us the way that you did. Through what is a really difficult time for us and other families, your thoughtfulness and advice help make things that little bit easier. You did yourselves proud as a service, and yesterday with your professionalism the day went in a way for us that couldn't have been bettered. Many thanks for returning all the flowers to Little Channels for us and also for dropping those that needed to be back to the Castle to collect their cars. This was literally going the extra mile, and much appreciated by us. Thank you again so much all of you, and when the time comes again, it's only you that we will be thinking about calling. Kind regards, Steve, Janet and David  

Thank you for all your support and guidance at such an emotional time after losing our beloved Dad. Cheryl arranged a lovely celebrant and despite all the covid restrictions, using the webcast feature, we was able to share this memorable service. The service was so personal and touching, friends and family expressed what a wonderful service and send off Dad had. Secure Haven thank you so much. Angela and family x

We had our beautiful mums funeral and I could not ask for a more genuine, lovely, caring place than secure Haven . From start to finish they have been amazing. They made sure my mum was given an amazing send off she truly deserved. Nothing was to much trouble and they gave such amazing support. The chapel is beautiful and my mum was in good hands . Again a huge thank you and we will be sure to recommend you guys … just amazing ….

Myself and my family cannot thank the team at Secure Haven enough. The genuine care, the support, and professionalism was second to none. Everyone went out of their way to make sure my husband had a beautiful send off. Nothing was too much. Outstanding.

My heartfelt gratitude goes out to Cheryl , Paul and team for the wonderful caring , compassionate service for my husband . Nothing was too much trouble and Cheryl helped us every step of the way with compassion and we really did feel in safe in her hands Thank you once again , I have no hesitation in recommending Secure Haven

Cannot fault Secure Haven before during and after my father's funeral. They were with me every step of the way helping me through a stage where I had no idea how to proceed. Paul Brice was simply amazing with his support and ideas of how to give my Dad the best send off in celebratory style while still be respectful and reflective. Nothing was too much trouble and no question too trivial. Very upfront with costs etc. I have no hesitation is recommending Secure Haven to anyone in the future requiring funeral and/or memorial services.

My husband passed away unexpectedly in very sad circumstances. Myself, my son and daughter in law had no idea how to arrange a funeral, and how to deal with the coroners office. We choose secure haven after reading the reviews for them. From the first phone call Paul looked after us like his family. Paul explained everything we needed to know about arranging a funeral. The company offers some very nice packages, which we could add any extra to that we wanted. They offer a webcast for anyone that could not attend on the day, people who watched it said it was excellent and they could see and hear the whole service. We had a lovely photo tribute shown onto a screen whilst our chosen song was played. We also choose a lovely order of service, this was printed to the highest quality. The wicker casket we choose was just beautiful. The chapel of rest was very peaceful where myself and family visited my husband, never a rush we spent as long as we wished with him and as many times as we wanted to visit. There was always a cup of tea or coffee on offer. Our flowers were beautiful and this was arranged with a florist who is known to Secure Haven. The florist attended the morning of the funeral to add a flower banner to the coffin, again it was just perfect. Paul and Cheryl were at all times friendly, professional and most of all caring, nothing was too much trouble, they accommodated all our wishes. The pricing was all transparent and we were informed at every step of cost, nothing was hidden. Much Loved provided a place that anyone could leave their messages, donations, thoughts and photographs of their loved one, this has been a particular help to myself as I can write my thoughts to my late husband, and it was nice to see the kind words people wrote on there about him when leaving their donations. I know my daughter regularly goes onto the site to relite her candle. I and my family have no hesitation in recommending Secure Haven to anyone in their time of need. Thank you Paul and your colleagues for all your help and kindness shown to myself and my family. We first contacted Secure Haven around 8pm one evening, our call was answered by Paul who then arranged for us to meet the next day to start the discussions for the funeral, never hesitate to contact Secure Haven at any time.

What fantastic service we received from Cheryl , Paul and the team at Secure Haven when my husband passed away All of the family were so impressed with your professionalism, compassion and attention to detail. Nothing was too much trouble. Thank you so much.

Absolutely amazing service me and Mark can't recommend Secure Haven enough, nothing was ever too much trouble for Paul and Cheryl We used them for Marks mum then again recently for his dad and we can't fault them at all they treated us like we was family they really did. Thank you all you really did take any added stress or worry out of this sad time from start to finish will definatly be recommending you to anyone who suffers a loss ❤xx

We are eternally grateful to Secure Haven for the wonderful job they did in carrying out our dearest mum’s funeral , from the initial meeting right through to the burial the team were faultless in their attention to detail , compassionate and caring throughout and meticulous in insuring that we had exactly what we wanted resulting in a beautiful country church funeral totally befitting . Secure Haven truly delivered a bespoke service and dealing with Cheryl and Paul and the team was a delight , we are so grateful for all their help and support and they are a company that really cares about their clients which was such a reassurance during a very sad and difficult time , many many thanks , Samantha & Adrian Racey and families

I could not have asked for a better company to help me through such a heart wrenching time. The care and compassion was second to none. I felt so supported through every step of the process even allowing me to visit the chapel of rest to see my mum outside of their normal working hours. I cannot thank them enough for making mums final send off so perfect.

Secure Haven, Funeral Directors Chelmsford, thank you, Cheryl, and your team, for all you did to help us through the very sad and traumatic days following my sister, Janet's death. All the arrangements you made for her funeral made it so much easier for us, facilitating and guiding us through all the various jobs and deadlines to be met. It was even more complex as we were working from hundreds of miles apart. No matter what we requested, your quick response with no fuss made these last days much easier. Your re-assuring words and actions gave us the courage and strength to get through those awful days following her death. Thank you Cheryl for your sensitivity, professionalism and dignity. Yes, her service in Bentley last Thursday, truly did Janet's personality justice, a service to be cherished and proudly shared. Thank you for going the extra mile, for taking photographs of the floral tributes and printing the service sheets so beautifully and for being, indeed, a Secure Haven.

I went to Secure Haven having passed it while visiting my Mum in hospital, unfortunately I had to contact them when she passed away recently, phoned up and spoke to Paul who took down details about my Mum they even said they would visit me at home to discuss it as you can’t do everything over the phone like signing of paperwork. I made an appointment and Cheryl was there to help and guide me through the arrangements she was so lovely and caring she made me feel at ease. Each time I visited she made me feel not rushed into doing anything and made sure I was happy with the arrangements. On the day of the funeral a webcast was arranged so the family in Ireland could see and hear the service and other members of the family that could not attend which I was pleased about. The service I received was excellent. Thank you so much.

Very pleased from start to finish Lots of options explained Website is excellent too Easy to look at and helps you decide Thank you to Cheryl

I was recommended Secure haven funeral directors after losing my father to Covid-19. My mum being hospitalised with Covid and myself in a very bad way, I was struggling to deal with everything. But secure Haven took very good care of me and my family, they couldn’t have been more helpful to be honest. I would also like to thank Cheryl Yarwood for all her hard work in organising dads funeral and im very grateful to them for making my dads funeral personal and very special indeed. I don’t normally bother Writing reviews, but felt i had to, as their service was more than excellent, and im so glad i chose them to take care of everything during the most difficult time of my life. Thank you.

From start to finish they were really helpful and kind. Not an ideal situation for anyone to be in having to arrange a funeral, especially in these strange times, but they made it easy and uncomplicated to arrange. Particularly liked the way their costs were open and simple and discussions on the service and flowers etc were helpful and sensitive. On the day all went smoothly and was professionally handled with a nice human touch. Absolutely recommend.

I would like to thank everyone at secure haven for the help that you have provided to us recently. My mum and I were so grateful for the way that you provided such a professional service in such a friendly manner.

Excellent Service for John Campbell everyone said the same. Definitely 5 stars! Having said that one big mistake on the order of service shows Johns Birthday as March, when in fact it was 30th January 1941.

Thank you to Cheryl, Paul & all the staff at Secure Haven, for such a beautiful & professional service, we are so grateful for your kindness & care. Your service & presentation is highly remarkable, we were so impressed, we know we will be using them again for any future family losses. Can’t thank you enough for our mums beautiful farewell service & tribute, such a genuine caring service, a heart felt thank you from all of us.

Very high quality of customer care. In time when we loose loved one Secure Heaven was there for me all the way, I felt that they really care. Everything was explained. Organising funeral is not easy but I'm glad I have chosen Secure Heaven . Thank you very much Secure Heaven.

I am so glad that Secure Haven took care of all of our daughters funeral arrangements. We will always remember how caring and genuine they were. Through the worst time of our lives Cheryl and Paul supported us so much through everything. Cheryl arranged for the most amazing Celebrant to lead our daughters service which was absolutely perfect. We can't thank Secure Haven enough. Emma & Andy

Secure Haven were excellent from start to finish. I can only say everything was perfect, from the first telephone call to Sheryl. She talked me through all the prices and was in no way wanting me to have the most expensive funeral. She was very practical, and even went to the trouble of collecting the deceased persons clothes from the home where she was resident to wear for her funeral. She also organised the flowers, which were lovely, and fairly priced. The funeral came from Chelmsford to Upminster crematorium and was right on time. They also did a camcorder of the service, and it was good to watch afterwards, especially at the present time when funeral numbers were limited.

Mere words cannot express my gratitude to the staff at Secure Haven who have recently helped guide us through the sad loss of my beloved husband - nothing was too much trouble - we felt totally at ease and supported by their professional warm friendly courteous and dignified approach to the whole process - we were able to arrange and experience a very comforting private close family funeral during the height of this awful Covid pandemic situation when the sheer volume and pressure on funeral directors must be unprecedented - Bless you and thank you for your care and attention to every detail

Careful caring sympathetic discussions and good management of the cremation service. It was shame the admin. side was less than perfect as the costs should be made out to 'secure haven ltd 'and the ltd. bit was not on the invoice leading to our bankers quering it. Nevertheless I felt the costs were fair and transparent and the turnout for the service excellent.

Our experience was excellent throughout, i found Cheryl and Paul extremely professional and empathetic and guided myself and my sister throughout the process of our Dad's funeral making a sad situation as stress free as it could be. I would thoroughly recommend secure haven for every aspect of their service and care.

We cannot thank Paul and Cheryl enough for the wonderful service the they provided for our dear Dad/Husband. They were so kind and considerate and supported us through a very difficult time. Thank you so much.

Very professional and considerate service. Cheryl was very empathetic and helpful planning for my mother’s funeral. This was the first time we had had to organise a funeral and we felt fully supported. Thank you.

Everything was excellent about the service provided. All was made very clear about the options available for cremation etc. Thanks to Cheryl for explaining and answering in more detail some of the questions had. Kind regards, Geoff Killick.

I cannot thank Secure Haven enough for their professionalism & sensitivity when I found myself in the unenviable position of losing both my parents on the same day. I had never organised a funeral before so the prospect of organising one for two people was very daunting to say the least. Cheryl & Paul at Secure Haven certainly came to my rescue, at no time did I feel pressured to choose an overly expensive package, they have plenty of choice at very reasonable prices, they talked me through the process to move mum & dad to their premises after their post mortem, gave me help & guidence regarding funeral arrangements during Covid. Where the funeral took place couldn't have been more perfect, Bentley crematorium is so peaceful & the celebrant Jill Lambeth was wonderful & made the service feel very personalised & was very helpful in choosing the right music, poems & perfect eulogy. The few people that could come all commented how beautiful the service was from the flowers & photos to the way everyone at Secure Haven was dressed & the professional way Cheryl walked in front of the hearse on arrival. They supported me every step of the way & took away all the stress - they provided a very personal service and sympathetic ear - I can highly recommend them - thank you so much Cheryl, Paul & Jill for all your help and advice in making something good out of a very difficult and unusual situation xx

The whole team Paul, Louise and Cheryl did everything to make the whole day run smoothly. Whenever we had a question they always made themselves available to answer all our questions, and made the process as stress free as possible. A big Thank You from my dads family

My dad sadly passed away at the end of September 2020 and I contacted a number of funeral directors and decided to go with Cheryl at Secure Haven to arrange for a cremation in line with our faith and rituals. Cheryl dealt with moving dad to Secure Haven efficiently and made the arrangements for the cremation to take place at Hainault Forest Road Crematorium which enabled family and friends across the globe to participate through live webcast in saying a very fond farewell. Cheryl and Paul dealt with the faith needs of the family prior to the funeral as well as on the day with sensitivity and care. Thank you to you both at all at Secure Haven

Paul and his team were very professional, caring and respectful at a very sensitive time. From the first day I spoke to him I felt at ease. Losing a loved one is always hard and knowing that there is someone there to guide you and keep you informed through the process, is always comforting. Would highly recommend them.

Highly recommend them!

Very happy with the compassionate way things were dealt with. Didn’t feel we were rushed into making decisions and the whole experience was made easy for us. So thank you for that.

Cheryl and Paul were so loving and caring to my family after the passing of my son and treated him with the upmost respect. They were kind,sympathetic and catered too all the requests I had and being Covid still adhered to everything to give my son the send off I was proud of. They went above and beyond and offered support to myself as a grieving mother and my family and were I feel the best decision and funeral directors around the Essex area. I would highly recommend this family run business from beginning to end. And the support they offer even after this terrible time. Thank you Cheryl and Paul for everything you did for my son and for me and my family. I will always be grateful Much love Jo Silcox

my experience white secure haven as been a very very good one from start to finish very helpful

During the most difficult and deeply upsetting time ever along with all the stresses that come with making a big decision on which Funeral Directors to use for our Mum's funeral, the choice of Secure Haven proved to be an excellent one. From the first point of contact, right through to the Funeral itself, Paul, Cheryl and Celebrant Wanda have given an absolutely first class service. The order of service has had many comments from friends and family as to how brilliant it portrays Mum's life with photos as did the Funeral Service itself, the most common words used were Beautiful and Lovely! The Eulogy given by Wanda was such a great tribute to Mum, and all of the time spent with revisions added by ourselves were always welcomed and never an issue! On her return home to Cornwall, our Auntie Dinah actually commented to her Daughter that if she were to be given a fabulous Funeral Service like Mum's, it would be all she could wish for....a big compliment indeed! Looking back now, we have been so grateful and always will be to all at Secure Haven.

There are not enough stars available to rate Secure Haven. They made us feel like we were their only clients, and nothing was too much trouble. Cheryl was in constant contact with me, ensuring that she had every little detail covered. Arranging a funeral is stressful enough at the best of times, but due to Covid, there were some upsetting guidelines that we had to adhere to. Cheryl patiently and sympathetically guided us every step of the way. She was our rock from that first visit right through until we said our final farewells to our wonderful Dad. I really cannot thank Cheryl and her team enough.

Secure Haven have been kind, warm, and understanding to me and truly caring to my dear brother who died suddenly. I live in Canada and am his next of kin so the one who has to take care of matters. Under normal circumstances I would have flown to England but with the Covid-19 travel restrictions it was out of the question. Paul Yarwood made everything as painless for me as humanly possible. He was always very quick to respond to my questions and unfailingly supportive. He eased me through a very unhappy and difficult time and I am deeply grateful to Paul and Secure Haven for their compassionate but totally professional service.

I would like to thank the team for the fantastic service, my mum who sadly passed away booked her own funeral and I can see why she went to Secure Haven so professional yet friendly, helpful and nothing was too much trouble, would highly recommend and can not thank them enough for looking after our Mum we knew she was in safe hands, the advice and chats also helped us as a family, 5 star service thank you

The whole process was dealt with professionalism, warmth , empathy , kindness and a total understanding of what we wanted at a time when we were not sure what we wanted. Due to lockdown restrictions there were limitations on numbers and timings but Paul talked us through all options. We had the best possible experience at a truly difficult time for our family and Secure Haven were there at every step.

Really caring, warm and understanding people and incredibly professional. I was really at a loss to know what to do and Cheryl took time to guide me and help me through it, which was so appreciated.

I didnt have any experience dealing with funerals so do not have anything to go by but all I can say is that Paul & cheryl made things a hell of a lot easier for everyone in our family. Many thanks to both of them for all their efforts to make a terrible time that little bit easier.

5 STAR REVIEW ***** On the Death of my Father, I called Secure Haven, they collected my dad and looked after him. They was extremely Kind, Caring for all of us. I knew when I spoke to Paul, Cheryl that I had made the best choice to look after Dad. They prepared Dad, he looked really lovely, the funeral although was in Lockdown, was great. The way Paul, Cheryl look after you and the family was exceptional. I would like to say a big thankyou to you both and your team, Paul, Wanda. Its a sad time in your life to lose someone whom is so close, but you did my Dad proud. Thankyou Tina

5 STAR REVIEW ***** “I would just like to say thank you again for everything. Secure Haven were fantastic and it was a welcome surprise to find myself feeling so warmly towards funeral directors! You were the perfect balance of friendliness and professionalism and made the whole experience as easy as possible and I am very grateful. I know it’s perhaps not necessarily the done thing but if I ever need to recommend a funeral directors to anyone you will always be the people I would strongly suggest. Some family have already said they will bear you in mind for future and I have nothing but praise for you.” So thank you once again, I am sending you my very best wishes and kindest regards, Love Jenna xx

5 STAR REVIEW ***** Cheryl was caring, compassionate and helped us create a perfect send off for our baby son. She allowed us time with him before the day of the funeral and was able to arrange the day very quickly, even during the pandemic. Cheryl also has a range of urns available to purchase so we had a beautiful new home to take our son in. From our first meeting to our last, we couldn't have asked for more from her.

5 STAR REVIEW ***** Considering the situation and what package you want for it doesn't matter they conducted themselves of the highest quality and made the day very special

5 STAR REVIEW ***** “I would like to thank Secure Haven for making the process as easy as possible for my mum’s send off. It was conducted beautifully with dignity and respect and your professionalism is second to none, everything was done with a personal touch which gave me faith in all at Secure Haven.” Thanks again. Best regards, Tracy

5 STAR REVIEW ***** “I can’t thank you enough for your kindness and attention to detail when working with me on organising mum’s funeral. This is the second funeral I have planned, but was offered far more options and information than last time. Knowing that you were there, to support and guide was a huge comfort to me at a difficult time. Your florist did an amazing job with the flowers – these are now in my courtyard where I can admire them. On the day, Paul’s reassuring presence helped to keep me calm – the day panned out exactly as I had planned, culminating in a very professional wake at The County Hotel.” With thanks and kind regards, Margaret

5 STAR REVIEW ***** Paul done a fantastic job at a difficult time, couldn’t of been anymore helpful and understanding and very professional, I couldn’t fault secure haven at all for their dedication and hard work, very nice genuine people, five stars Glenn lenton

5 STAR REVIEW ***** Professional and sincere, they take all the hassle and confusion out of a very stressful time.

5 STAR REVIEW ***** Very caring couple

5 STAR REVIEW ***** Very friendly staff couldn't have been more helpful made me very much at ease highly recommended thank you all regards Barry

5 STAR REVIEW ***** After unexpectedly loosing someone precious, Secure Haven were prompt professional, and supported us with care and kindness. They relieved us of a great deal of pressure. They were available at anytime we needed them to discuss and plan our needs. We are very grateful to them, and thank them for their enormous help.

5 STAR REVIEW ***** Really happy with the service we got from Secure Haven particularly Cheryl. She was very kind & compassionate & dealt with all our concerns & questions with empathy which we really appreciate. Both her & the gentleman in the office deal with me very compassionately when I went to pick up my daughters ashes. They made the whole process more bearable at such a tragic time. Thank you so much

5 STAR REVIEW ***** “A very personal and thoughtful service” Cheryl and Paul you provide a very personal and thoughtful service. I would like to thank you for preparing a lovely and respectful funeral. It really was appreciated and you made everything so easy for us. The family and friends were very pleased with the service and the coffin was beautifully prepared. It was just so right for Tony. Kind regards, Danny.

5 STAR REVIEW **** “I can’t thank you enough” Carrie 29/04/20 I just wanted to take this opportunity to thank you so very much for all the care and support you gave me, especially, but Nikki and my family too at this impossibly difficult time. Thank you for your care of Mark too, knowing he was so well looked after and being treated as if he was family really made a difference to all of us, and we all commented on how you never wish to deal with a funeral for this reason (or any for that matter) but your guidance, understanding and support made all the difference and really helped me to give Mark the send off he so deserved. I can’t thank you enough. Thank you again, Carrie.

5 STAR REVIEW ***** Very kind , sympathetic and provide an excellent service . Would definitely recommend to anyone at the saddest time in your life . They really do help . The company is very reasonable with no hidden charges

4 STAR REVIEW **** In these troubled times the funeral was the best we could have hoped, which I feel was because of the undivided attention that I was given by Paul, so many thanks

5 STAR REVIEW ***** I would gladly give Secure Haven six stars if there were such a award. At my lowest point when I was in self isolation as my dear friend had passed away in Broomfield Hospital from COVID-19 I made the right choice and chose Secure Haven to handle every detail of her death. When I was not allowed out they collected all the relevant paperwork from the Bereavement Office, came to my house for signatures (all done through my porch window and distancing observed at all times) then went to the Registrar's Office to obtain the Death Certificate. I could not have wished for better help, compassion and service and their kindness was overwhelming. Paul and Cheryl's attention to detail was excellent and so gratefully received. I know my dear friend when she was in their case was treated with respect and dignity and my heartfelt thanks go out to them. I will always always recommend them to anyone.

5 STAR REVIEW ***** The service was amazing under these difficult times. My Dad (Delboy) had beautiful tributes and passing in the best possible way. I am extremely grateful for your help and care...xxx Jeanette.

5 STAR REVIEW ***** Mum wanted a simple cremation with no funeral or fuss. Secure Haven was local and managed a Direct Cremation. Very simple to organise and good value.

5 STAR REVIEW ***** Thank you so much for the way you conducted the funeral arrangements for my husband/our Dad/Grandad. We really appreciate your kindness and sympathy and how welcoming, courteous and friendly you were to us all. It really means a lot to us. Thank you so much for your support at this very difficult time. Love and thanks Hilary, Kristine,Kyle and Grandchildren

5 STAR REVIEW ***** “The Webcast – what a great idea” Apologies, I meant to write earlier but I am just catching up with things now. Firstly we, as a family, want to thank you all for your help, advice and guidance during what was, and still is, a very difficult time for us. We feel ‘lucky’ that with the circumstances we are under in this country that we were able to go ahead with the funeral with a reasonably good turn out considering. We were also able to forward the details of the webcast (what a great idea) to the many who were unable to attend for one reason or another which was gratefully received by all. Kind Regards, Hilary and family.

5 STAR REVIEW ***** "Thank you so much for your support” Just wanted to say a big thank you for your organisation of Mums cremation . It was a very tranquil and peaceful end to her life and lovely to have you there on the day in rather peculiar circumstances . Thank you so much for your support. Keep well. Best wishes, Lindsey.

5 STAR REVIEW “You made a difficult time easier for them” Hello Cheryl & Paul, Beryl and Jeanette keep thanking me for putting them in touch with you, and I just want to say thank you too. You made a difficult time easier for them. I felt bad at not being there for Derek’s funeral. I am the only person now able to see my sister every day as she is housebound, and I’m very aware that I am the one putting her at risk. I would have liked to see you too just to say hello. On the day, although I had got everything set up to watch the webcast, it only kicked in half way through, my equipment to blame. I’ve now watched it, and you did an amazing job. You were very kind to them, so thanks again. Very best wishes to you both, and stay safe. Maureen x

5 STAR REVIEW ***** Friendly caring and top class service nothing was to much trouble, Always had time to listen to the family, would recommend Secure Haven to everyone. Thankyou

5 STAR REVIEW ***** Paul Brice and Cheryl were quite wonderful and there sincerity in the time following the loss of Ross was exceptional. They did small gestures that meant so much at this difficult time Nothing was to much trouble to them I can not thank them enough and secure haven comes with the highest recommendation

5 STAR REVIEW ***** An excellent service with a genuinely personal touch... I felt my husband was truly loved by Cheryl and Paul... They went above and beyond the normal service they gave me... Thank you so much xx

5 STAR REVIEW ***** I don’t have a bad word to say! Thankyou so much for all you did to make my mums funeral go smoothly. Paul made everything straightforward and easy which is exactly what you need when grieving a loved one. I can not fault any part of the service secure haven provided. Professional and very reasonably priced.

5 STAR REVIEW ***** Myself and my family cannot thank Cheryl and Paul enough for there amazing help. Every time we went into their parlour we felt we were the only funeral they were doing They made us feel so safe and cared for. The beautiful lounge you sit in is like being at home so comfortable. The actual day of my husband funeral was so beautiful and peaceful everything went more than to plan. Once again thank you. 5 stars plus.

5 STAR REVIEW ***** Most professional service , made to feel relaxed from day one. No pressure into having anything that we didn’t want. Informative all the way so we knew what was happening at all times. My father had the best service for his celebration of life and so many people spoke of how nice everything was. All with the help of Paul and his great team . Can’t thank you enough for how you helped my mother and I through a sad time

5 STAR REVIEW ***** Secure haven were caring, efficient and so helpful in a time of confusion and distress. I can’t stress how respectful they were, always available to answer any questions and most importantly, the funeral went like clockwork and all their recommendations were excellent

5 STAR REVIEW ***** My experience with Secure Haven was second to none. They took such wonderful care of my family member and all of us too. They are compassionate, caring and so helpful I can’t thank them all enough for their organisation. The little details I asked for were carried out and it made everything involved with organising the day so calm. Thank you Paul, Paul and Cheryl for your brilliant personal service at all times. Jillian was the perfect choice as a Celebrant too, so thank you again from the bottom of my heart.

5 STAR REVIEW ***** Thoughtful and helpful throughout the whole process and particularly on the day itself.

5 STAR REVIEW ***** We are so glad we chose Secure Haven for our mothers funeral. The team were kind, gentle, patient and straightforward. Once we had made our choices everything was smoothly prepared on our behalf. There was no up sell at all. They were not the cheapest quote we had, but the marginal difference was worth it in quality and peace of mind. They made a very difficult day ultimately much less stressful and I would recommend them wholeheartedly.

5 STAR REVIEW ***** I appreciated Paul & Cheryl Yarwood’s love and attention throughout these dark days. My Mother Mrs Lilly Joan Redman had the most beautiful Funeral Service I have ever attended. Their kindness and care in my grief was amazing. Every detail was explained to me very thoroughly and thoughtfully. I shall never forget the timing and respect they showed. All my relatives felt the occasion was so lovely and mindful in honouring Lilly’s life and I cannot thank them both enough.. Mrs Maureen Fynn

5 STAR REVIEW ***** Paul from Secure Haven has been very helpful and caring at this difficult time. Everything was explained in detail and various options offered in every aspect of the funeral so that we could taylor the whole thing to our exact wishes. Nothing has been too much trouble for Secure Haven. I would definitely recommend them.

5 STAR REVIEW ***** Secure Haven was absolutely amazing and very personable and helpful. As it was just me and my 29 year old sister sorting everything out, they went the extra mile to ensure we were fully supported and ultimately helped us to put on an amazing service for my mum. I will recommended them should the occasion arise. Thank you!

5 STAR REVIEW ***** Nothing was too much trouble. They were brilliant.

4 STAR REVIEW **** Paul and the team gave me a perfect service.

5 STAR REVIEW ***** The Secure Haven was a haven indeed.it may sound cliche.But when I went online,I chose them because the name sounded similar to heaven.i was glad I did!Paul and Cheryl were Empathetic,Professional, Generous with their time,listened,and bent over backwards to fit in my every request...i applaud them and will recommend them over and over again.They left no stone unturned and at the end of it all ,it was a beautifully executed ceremony.Thank you both. Valerie Fashanu.

5 STAR REVIEW ***** Paul and his team were exceptional,caring and not pushy in any shape or form,thank you for being there for us. Steve & Lynne Burr

5 STAR REVIEW ***** The whole family are really grateful to Paul and his team for creating the memorable event that we had all hoped for. We had not planned a traditional service and Paul went out of his way to accommodate all of our wishes. We actually had feedback from friends and family that it was the best funeral they had ever attended. We will be forever grateful to Secure Haven for making this possible.

5 STAR REVIEW ***** I can only say that the service from Paul and Cheryl and all staff was second to none from the minute we walked through the door for our initial visit until they left us after the service . In our opinion they go above snd beyond with anything you ask them to do . They shared one of the saddest times of our lives with us snd helped us through it every step of the way .we consider them our friends now and will always be do very appreciative of how they showed respect and compassion to all of us .Thank you to you all xKim Juniper

5 STAR REVIEW ***** I found Paul & Cheryl at secure haven brilliant walked me through all the options at a time when I was feeling the loss of my mum no hard sell just informative information in a kind and caring manner. Paul went far beyond my expectations on the day of the service and was a truly great help on a what was a emotional occasion and with his help made it much easier Thanks Paul

5 STAR REVIEW ***** Paul and Cheryl Yarwood, of Secure Haven Funeral Directors, have been sympathetic, efficient and really helpful throughout the time I have been involved with their business. They enabled me to plan exactly the funeral my brother required. They carried out our requests efficiently and with great respect. I would unhesitatingly recommend their services, whatever your requirements. Anna, Chelmsford

5 STAR REVIEW ***** All arrangements were fulfilled with utmost professionalism and dignity.

5 STAR REVIEW ***** Excellent service thank you

5 STAR REVIEW ***** Paul and Kate were extremely helpful and professional at a very difficult time for our family. They were supportive every step of the way and made what was a very sad day for us a celebration of Dads life which we were all extremely grateful for. Carole Smith

5 STAR REVIEW ***** I couldn't have asked for a better more understanding service; from the moment I walked into the building the care attention to detail the thought that has been given every step of the way. I wouldn't hesitate to recommend to anyone.

5 STAR REVIEW ***** At a very difficult time, Paul and Kate were able to take us through the necessary process step by step and with compassion at all times. The service that they provided was excellent and this included introductions to the Celebrant and florist. Would highly recommend.

5 STAR REVIEW ***** Kate, Paul & team were absolutely fantastic. Made a very difficult event a lot easier for my Mum & I, extremely grateful to all of them for their help.

5 STAR REVIEW ***** The service offered to us from the point of picking dad up from the Lawns Nursing Home at 10 p.m.when we called them at around 8 p.m. to leaving us at the Grange for the wake was perfect. I thought great attention was placed on issues such as, picking up mum and escorting her to view dad for the last time. Perfect timing was also noted, the car arrived when it was said it would and not a minute late. It is the little things like that which mean alot in my view. The staff were nothing short of excellent. Kindness and consideration for the bereved were most definetly top of the list as far as I was concerned.Secure Haven were perfect in everyway and I could not recommend them more highly.They guided the service arrangments to perfection.Secure Haven as far as I and my family are concerned carry the gold star.

5 STAR REVIEW ***** Secure Haven were absolutely amazing. They were so caring, supportive and guided us through any uncertainties we had with arranging my father's funeral. They were extremely professional and very approachable for any questions we had. On a very difficult day, they ensured it all ran smoothly and I would highly recommend using Secure Haven for looking after your loved ones.

5 STAR REVIEW ***** Every thing went very smoothly and calmly thanks to the professionalism of the team.

5 STAR REVIEW ***** Secure Haven offer a very caring and sympathetic funeral service. We felt every detail was effortlessly taken care of on our behalf by warm and friendly staff.

5 STAR REVIEW ***** Secure Haven were extremely kind, thoughtful and helpful when my father passed recently.The premises is a beautiful building and beautifully furnished which makes it less business like and less clinical. I feel all the staff truly care and look after the bereaved as well as the deceased to the best of their ability. They are also very reasonably priced and I would definitely recommend them.